Customer Service

How Can I Order Online?

Welcome to RRC Campus Store E-Commerce site. If this is your first time visiting us you will have to create a user account in order to place an order. For students and staff of the college please be advised that your Red River College credentials are not automatically attached to our E-Commerce site. You too will have to create an account.

Submit your order securely to us via this web site. You will receive an automatic reply indicating we have received your order. Once your order has been completed you will receive an email from weborders@rrc.ca

What methods of payment can I use to pay for my order?


  • AR (Sponsor Student): For students whose course materials are being covered by a third party agency.  You will  be asked to provide your RRC student number if you select this payment option and your account will need to be “Active” for a charge to be accepted.
  • Mastercard*
  • Visa*

       *We do not accept Debit cards so a combined Visa/Debit or Mastercard/Debit card will be declined when we process your order.

  • Prepaid Visa or Mastercard:  Available from most grocery stores.

 

What is the Shipping Policy?

 

*Bookstore Standard (NDC):  Order will be shipped via Canada Post from our Notre Dame Location to the address provided by the customer.

*Bookstore Standard (EDC):  Order will be shipped via Canada Post from our Exchange Location to the address provided by the customer.

 *Email – Online Access Code: This option is only available on products with the binding type of “Ebook”, “Access Code” or “Digital Content”. If the binding is not any of these, the product is only available in its’ printed format and will have to be shipped via Canada Post.

 The average turnaround time on a web order is 3 business days within the city of Winnipeg and 5 business days within the province of Manitoba. This time frame does expand at the beginning of each term as the number of web orders increase.

 *Shipping Costs within the Province of Manitoba:

  • $10.00 on shipping on orders $150.00 or less

  • $12.00 on shipping on orders between $151.01 and $250.00

  • Free shipping on any order over $250.00

*Shipping outside of Manitoba will be determined at the time of processing:

Return Policy

RRC Polytech Campus Store accepts returns within 10 business days from the day of purchase. For web orders the item may be returned within 10 business days from the day you received your order. Item(s) must be in their original mint condition. The condition will be determined by store staff at the time the item is received at the store.

The following items are FINAL SALE (no refunds or exchanges)

PPE (personal protection equipment)

Nursing Skill Kits

Culinary & Baking Kits

Barcharts/Quickstudy charts

Digital Content (eBooks & Access Codes)

“Sale/Clearance” Items

Items not in their original packaging

Confectionary products

Health & Hygiene products

The original receipt/packing slip is required for each return/exchange. Without this documentation no credit can be issued.

The refund will be applied to the original method of payment and it may take up to 30 days from the day the return is received for a credit to be applied your credit card or account.

Any refund of items purchased using a Debit Card must be processed in person.

Any refund of items purchased via a Sponsorship Account will be refunded back onto that account.


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